FAQs

Are Naillya Nestlings products safe for newborns and infants?

Absolutely! At Naillya Nestling, we prioritize safety above all else. Our products undergo rigorous testing to ensure they meet and exceed safety standards for infants and newborns.

Do you offer gift wrapping services?

Yes, we provide complimentary gift wrapping services for purchases made in-store. Simply let our staff know, and we'll ensure your gift is beautifully wrapped for the occasion

Do you carry organic or eco-friendly baby products?

Yes, we have a selection of organic and eco-friendly baby products available.

Are your baby toys and teethers BPA-free and non-toxic?

Yes, we prioritize safety in all our products, including toys and teethers. Our toys are made from high-quality, BPA-free materials that meet or exceed safety standards

What materials are used in Naillya Nestling products?

We use only the highest quality, baby-safe materials in our products. Our fabrics are soft, breathable, and gentle on delicate skin, providing the utmost comfort for your little one.

Do you offer support for new moms?

Absolutely! We understand the unique needs of new moms, which is why we offer a range of products specifically tailored to support you during this special time. From nursing essentials to postpartum care items, we're here to help you navigate the joys and challenges of motherhood.

What is the estimated shipping time for orders?

Delivery times may vary depending on your location. Typically, orders within the US are delivered within 7-12 business days, while international orders may take 8-14 business days.

*Please note: These estimates exclude our 1-3 days of order processing time.

Do you offer refunds or exchanges?

Yes, we want you to be completely satisfied with your purchase from Naillya Nestling. If for any reason you're not happy with your order, we offer hassle-free returns and exchanges within 30 days of purchase.

Here's what we ask:

The original packaging remains unopened and intact, and the product is unused.
Return the full package, including any complimentary gifts received.
Kindly cover the shipping fees for returning the product.

  • Changed your mind? No problem! Just let us know before your order ships by sending an email to info@naillya.com. We'll do our best to cancel it and get you a full refund.
  • Once it's shipped, unfortunately, we're unable to retract it.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. Simply click on the tracking link provided to monitor the status of your delivery in real-time.

Are payments on Naillya Nestling secure?

Absolutely! Your security is our top priority. We utilize industry-standard encryption technology to ensure that your payment information is kept safe and secure throughout the checkout process.